The facilities were excellent and the staff was eager to please. But if they do not understand the issues, they should ask further until it is resolved or understood.
Kai
September 2024
1. Room size - standard room was very spacious and ceilings were higher than in many other hotels 2. Room quality - modern design, high quality furnishings, perfect lighting options 3. Hotel facilities - great SPA (Sauna, steam room, pool, salt room) 4. Breakfast - variety of food options, helpful staff, spacious venue 5. Location - great location; located 2 minutes away (walking) from Astana's largest mall and 3 min (walking) from the Expo site; area is quiet at night 6. Business travelers - great for business travelers as the room has a perfectly sized desk (not a tiny unusable table as in many other hotels) Other: loved that the hotel is spacious, with a lot of open spaces
Oleksandr
October 2022
Great buffet breakfast. Nice comfortable room with a great view of the EXPO area. Next door to a great shopping mall, and walking distance to the university. Attentive, polite staff.
Fred
October 2024
Beautiful, spacious, and comfortable rooms. Temperature control, all of the electric plug types, light control, warm bathroom with bathtub, ironing in the room. Impressive lobby, gorgeous and big. And more impressive is a restaurant on the 9th floor with steaks and meat medallions of high quality. Breakfasts were nice with good and various food. I especially liked kumys and chicken sausages with fried eggs. Spa center has various saunas, gym, and swimming pool. Just be ware of slippery floor.
Orynbay
January 2023
The room we booked was a deluxe/standard room but was so good it felt executive! We were so impressed with the size, facilities and the view! Breakfast was also delicious with lots of choice and options.
E
February 2023
The staff were great all day everyday. The Breakfast was soild. The lobby bar/resturant was the best. The serve drinks and food that is way better than anything in the hotel. Spa was good and the gym.
Toby
January 2023
Very convenient location. The room was clean and above standard. Loved the swimming pool and sauna facilities. I will definitely return.
Sandra
December 2023
Saipan was our waiter in Cloud 9 bar. He gave us exceptional service, always with a smile, and he even took our photos. Food was very tasty there! Overall, a really nice experience thanks to Saipan...thank you so much!! Oh, and the breakfast buffet is amazing too!
Liamm81
April 2023
The room had a beautiful view.
Cathiebu
September 2022
New! Business Class with Good Location! Good room and facilities! Very comfortable BED and pillows! Clean! Very good breakfast. Expo Centre and Mega Mall is next door
Baurzhan
February 2025
Reservations:
+1-833-728-2041